Legal
Cancellation Policy
Effective date: August 2, 2026. This policy explains how cancellations, reschedules, and no-shows are handled for Kelvora residential cleaning services.
Cancelling and Rescheduling Are Always Free
Changes are always free; please give 24 hours' notice when you can. There is no fee however close to your appointment you make the change, but inside 24 hours we usually can't fill the slot, and your cleaner has already set the time aside.
No-Show or Inaccessible Property
If our cleaner cannot get in at the scheduled time — nobody home, entry details missing or incorrect, or no response — we'll contact you and reschedule. You are not charged for a cleaning that did not happen.
Recurring Service Appointments
Recurring services follow the same policy. We suggest your next visit in My bookings; you confirm each one, and changing or cancelling any visit is free.
When You Are Charged
Your card is saved when you book and charged after your cleaning is finished — never before. Cancel beforehand and nothing is charged at all.
How to Request a Change
To cancel or reschedule, use My bookings or contact us through our contact page. Once your cleaner is on the way, changes can't be made online; message us about the visit from My bookings instead.
Policy Updates
We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date.